Frequently Asked Questions

Please contact us for questions regarding access and/or account settings.

Please contact us for questions regarding billing and/or invoicing.

Shipping address, including other account information, can be changed via BlueAlly IQ Account section.

If your order has already shipped, please contact us.

To track an order, login to BlueAlly IQ and click on My Orders.

Each recent transaction has tracking information associated with the order, including partial orders.

BlueAlly does not offer international shipping outside the United States at this time.

View our Return Policy.

Obtain an RMA number by sending a request to [email protected]m, contacting your Sales Representative, or by filling out the RMA form.

Please reach out to your Sales Representative to get a quote.

Please reach out to your Sales Representative to get help determining product availability.

Please refer to the software vendor documentation to apply software licenses.

Software licenses typically expire and the expiration date varies based on the purchase terms.

No, software licenses typically do not automatically renew. You may receive notification from the software vendor when your license is about to expire.

Please contact us for questions regarding invalid software licenses.